Pledged amount 'locked' for Not funded items | Solution
15 days ago
– Wed, Sep 04, 2024 at 01:24:05 PM
Given all the comments and messages we received pointing out the problem, we’ve found a workable solution for those who had their selections locked (and no corresponding extra credit) because they pledged to tiers for items that weren’t unlocked or funded during the campaign (like the pocket plushies).
We’ve created a new post-campaign pledge level in which we already moved in all the backers who didn't manage to drop their pledge or switch to another tier in time (before the campaign ended). So now, if you're among those, you’ll have your "already pledged amount" as an extra credit to cover shipping costs or to use on anything you'd like in the add-ons section of the survey -including the other things we’ve added.
Extra credit has been manually given instead to those in the Bundle tiers (corresponding to the value of the not-unlocked items).
So, if you’re one of those folks, please check your survey again—you’re free to fill it out now!
Also, a friendly reminder that the shipping hasn't been collected during the campaign -but it will be charged at the moment closer to the start of the production.
Hope everything is clear, and thanks again to everyone for your patience!
Wish you a super lovely day,
Smoke Test is out ̖́-
23 days ago
– Tue, Aug 27, 2024 at 11:44:33 AM
We finally got the green light and we sent the Smoke Test out today to the first backers! So please be sure to check your inbox asap because you might be one of them. Only 2 out of 14 have filled the survey out so far. If you don't answer we can't go forward sending the other surveys to the rest of the backers~
Keeping our fingers crossed for everything going smoothly and without errors with the Smoke Test. In fact, if everything goes well, we'll be ready to send out the rest of the surveys to all backers right away – so please, if you didn't receive your survey yet, stay tuned!
As we've been saying a lot lately, we want to take a moment to sincerely thank you for your understanding and patience during this slow process. We truly apologize for any delays and bumps we’ve encountered along the way. And we want you to know that we appreciate you a lot! As we’ve mentioned before, life has thrown us quite a few unexpected challenges—it’s been a bit chaotic, and we've faced some tough setbacks. Despite some challenges with building the surveys, we've been working quite hard to ensure the overall experience remains smooth!We’ll keep you updated with any news as soon as we have it. So, stay tuned for more exciting updates as we progress and for new projects coming within the end of the year!
Thank you for being part of this campaign!
Sending many hugs and cuddles your way – and wishing you a super lovely day!
Quick update - surveys under review ̖́-
28 days ago
– Thu, Aug 22, 2024 at 03:49:03 AM
Just a small update to let you know that the surveys are under review. If everything looks good, we'll then send send out the Smoke Test to the first 5% of backers. If that goes smoothly, we’ll be ready to roll out the surveys to all the other backers.
We apologize for the delay! Building surveys in the pledge manager can be a bit tricky, and we always take the time to triple-check everything to minimize any issues. Sorry if it took so long /ᐠ - ˕ -マ Ⳋ
Thank you so so much for your patience so far! Hope you're enjoying a lovely Summer, in the meantime /ᐠ - ⩊ •マฅ₊˚⊹♡₊ ⊹ *
Campaign ended. What now?
about 2 months ago
– Tue, Jul 23, 2024 at 04:24:27 AM
Hey there, backers Frens! ૮₍ ˵◕´ ヮ `◕˵ ₎ა
The campaign has ended for a while now and we're currently working on building up the surveys in the Pledge Manager ( ˶ﾉω<˶ )
Now will follow some basic info we are usual to share at the end of our campaigns.
As we move forward, we'd like you to know (or remind, for those who are not new to our campaigns) the next steps in the process.
✦ꜱᴜʀᴠᴇʏꜱ
We've already started getting everything ready for the next phase and begun preparing the surveys. But, as always, we gotta hang tight for at least the first 14 days while Backerkit works its magic processing the payments -before sending them out. And maybe we'll need some extra time to manually input each individual item from the campaign -and this might take a little bit of time. But no worries—we'll give you a heads-up as soon as the surveys are good to go (starting with the Smoke Test)!
✦ᴇʀʀᴏʀᴇᴅ ʙᴀᴄᴋᴇʀꜱ
Oh, and for those of you whose payments didn't quite go through, and may be at risk of being dropped from the campaign, you have got a whole week to update your payment info starting from the end-day of the campaign. After this time, you'll be able to reclaim your pledge the same through your survey -so please really don't worry.
We'll send you a direct e-mail for it later on -after the surveys are all set. So please check your mail box!
We want to make sure everyone who participated in the campaign gets a chance to snag their goodies!
Also, we'll soon open the dedicated Pre-order Store for all those who missed the campaign! [not for backers]
So, please stay tuned for that as well if you're among those ̖́-
✦ᴘʀᴏᴅᴜᴄᴛɪᴏɴ ꜱᴛᴀʀᴛꜱ
For the production and fulfillment to be started, funds are needed to be transfered over to us. Campaign funds can take up to 25+ business days to arrive to us, while after-campaign funds (survey add-ons and shipping costs) will be charged by us some time before starting the production (we'll ofc make a proper update to let everyone know when they will be actually charged -as we usually do).
After we'll have all the funds in hands and everyone (or the vast majority) will have answered the surveys, we'll able to actually start the production of the rewards with our manufacturers.
Keep an eye out for more updates in the future ̖́-
Please stay also connected with us and follow us on our socials to stay on track —and Discord for more in-depth sneak peeks on everything ૮꒰ つ ╹꒳╹ ꒱つ
Warm hugs,
the Quirkory team~
Answering questions + Marigold sample
2 months ago
– Thu, Jul 11, 2024 at 08:27:41 AM
We're sorry for the recent lack of communication. We apologize for not keeping you updated!
We've been also anxious about this, feeling overwhelmed -which made us withdraw a bit socially. We do not mean to shift blame, but rather to offer insight into the situation.
We're also going through a tough time for a very long period now, and we're already working hard to handle everything the best we can both for this campaign and for other aspects of our work.
Many of the questions we've received, revolve around what happens if certain items, especially the pocket plushies, are not unlocked by the end of the campaign.
As stated on the main campaign page (and as is common in crowdfunding), if an item isn't unlocked, it can't be produced or received as a backer reward.
In the past, we've eventually covered these costs ourselves when something wasn't unlocked, out of our own pocket. But unfortunately, we can't do that this time. Those who follow us, know well that we've faced significant health issues and related-expenses in our family this year -including ourselves. We are truly sorry that we won't be able to produce the other (still locked) items. We were excited about them, as we really wanted to make them (and our previous proposal with the poll is a proof of that).
>Therefore, everyone is always encouraged to keep an eye on the campaign while it's live and adjust your pledge accordingly before it ends (reminder e-mails are also sent before the very end of the campaign for this as well). The great thing about crowdfunding campaigns like this one, is that you can easily adjust your pledged amount (increase, decrease, or even cancel) until the end. We thought it might be helpful to mention this again, as many have asked about it.
In summary, if on the last day of the campaign some items you're interested in haven't been unlocked, you can simply decrease or cancel your pledge.
Otherwise, the full amount will be automatically charged, and can be used it in the survey to get the unlocked items (choosing duplicates), for any extra post-campaign add-ons available (sometimes we include items from our past campaigns/shop), or for covering shipping costs!
As stated earlier, please note that refunds are not possible once the campaign has concluded and payments have been processed. This is because all funds are allocated towards fees, taxes, and production expenses. We do not have the ability to charge a different amount than what was originally pledged by the backer. The decision to change the pledged amount rests solely with the backer.
This also applies to those who took advantage of the early bird discounts: as mentioned before, if you cancel your pledge or switch tiers after the early bird period has ended, unfortunately, you will lose your reserved spot and the associated benefits. We regret any inconvenience this may cause. We're sorry... Regrettably, this is a measure that we are unable to change in any way.
>If you want to keep the early bird benefits, you can stay in the selected tier and change the pledge level later in the survey -using the remaining extra charged amount for shipping costs or other purposes (because you will still be charged in full).
If you are an early bird and would like to change tiers during the campaign ongoing , feel free to contact us privately, and we will do our best to assist you directly~
Now, hoping we've addressed all your questions and everything is crystal clear, we are excited to share with you the Marigold sample
(the first character to come to life as a sample among the others). We are currently collaborating with our manufacturer to make the needed adjustments and on the other samples. There are still a few minor changes to add, but it looks promising!
